Frequently Asked Questions
Everything you need to know about our premium selection and delivery.
How do you ensure the wine arrives safely?
We use specialized, reinforced eco-friendly packaging designed specifically for glass bottles to prevent breakage and maintain temperature stability during transit.
Do I need to be home to sign for my delivery?
Yes, someone over the age of 21 must be present to provide a valid government-issued ID and sign for the package as required by law.
What is your return policy for corked or damaged wine?
If your bottle is damaged during shipping or shows signs of being corked, please contact us within 14 days of receipt for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.
How long does shipping typically take?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location and local weather conditions.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress every step of the way.